Ridge went above and beyond. After a couple years of hard use, my ridge wall was missing a couple of the small torquex screws that hold the face plate on.
They actually had sent a couple extra with it when I got it as a gift, but it needed two more. I pinged them to ask me to send two screws,(which frankly, I was more than willing to pay for as it had been a couple years). Instead, they sent me a replacement wallet!
Unexpected but very much appreciated. A great company.